Choosing an Answering Service to Fit Your Needs
Companies use an answering service to field their incoming calls. This helps your employees work more effectively. It also helps your customers get to who they want to talk to faster. It can be overwhelming to choose an answering service when you look at all the many options that you have. You can make a good decision if you keep some things in mind. You might see some companies that will offer same day activation. This can be a bad thing even though it seems like a good thing. These people will be the face of your company when people call in, so you want to make sure they can represent you well. Depending on your needs, you may need a couple days or a couple weeks to train them correctly.
The company’s work history will tell you a lot. They will have helpful knowledge and suggestions if they have worked with companies like yours before. If they have never worked with a company like yours, then you will have more training to do before they will be ready.
You want to make sure that they actually care about your company and the quality of service you are receiving. Most companies will claim this, but you should make sure. Companies that care about their service will have a call evaluator monitoring calls. Companies that care about improving will also have ongoing training and evaluations for employees.
Disasters happen, so you want to work with a company that is set up for that. They should have a backup power solution and multiple locations to ensure that you don’t miss calls because they are dealing with a crisis. The company you choose should also have call recording. This makes sure that if there is any kind of complaint or dispute, that it can be resolved easily. Accessing those recordings when you need them is very important.
Going to the physical location for a tour is a good idea. Meet with the person who will be dealing with your account to make sure that you get along with them. If an in-person visit isn’t possible see if there is some way you can do a virtual tour or video call to see the actual place that will be handling your calls. It can also be a good idea to go with a family owned answering service. The company isn’t likely to flip into something else and there tends to be less turnover this way. No matter what your business is, you can find a call answering service that will fit your needs.